Pre-Orders are managed from your account when a deposit is placed and your order is confirmed, please note non-payment will result in your order cancelling after 24 hours. Stock is not allocated until a deposit payment has been made.
When stock relating to your order is incoming, you will receive an email notifcation to Log-In to your account and complete payment via your order page.
*** Please Note *** Pre-Orders with multiple items with different ETA's will not be held until the last item arrives, instead you will be notified when each product arrives with the option to release or hold.
An order with a status of Holding means that it is paid in full and being held at the customers request.
Pre-Order customers are very welcome to use coupon code: COMBINE which will enable you to combine orders to save on postage and purchase any stock items or imminent stock and combine these with an order which is about to ship or shipping in the near future.
10% / £5 / £20 Pre-Orders are normally for Premium Figures / Collectibles such as Sideshow, Hot Toys, Kotobukiya and/or any items that are Special Order, these are non-refundable if you cancel.
On most items under £100 we offer a very easy and flexible 1 penny deposit system, we only ask you select and pay for your preferance of shipping, this is fully refundable at any time.
Orders must be settled within 7 days of receipt of the final payment notification, If no Payment is received within 7 days the order will automatically cancel and your order will be unallocated. If you are unable to pay within this time frame, please do not hesitate to email or contact us at the earliest opportunity.
What is Pre-Order?
Pre-order means purchasing an item before it is available, with the agreement that the item will be shipped at a later release date advised by the manufacturer.
Terms Of Pre-Order
ETA's (Estimated Time of Arrival) can vary and are not guaranteed.
We list the date given by manufacturer, but delays can and do happen. We cannot cancel your pre-order, even if delays are substantial, so please take this into account when ordering.
We regularly update the product listing on our web-site with the latest ETA.
Many items are produced in limited quantities. Pre-Ordering looks to ensure that you obtain one of the limited numbers produced.
What happens when I Pre-Order?
Upon receiving your Pre-Order, we will place an order with the distributor for your item. The manufacturer then ensures that the item is shipped to us when it's ready.
Why are some pre-order ship dates so far away?
A number of manufacturers produce items in batches according to demand. The manufacturing process takes considerable time as the items are often hand made & painted.
Is the price you list the final price I will pay?
Most of the time the guide price will be correct but the price can vary due to exchange rate variance on imported stock, you will be notified if for some reason the exchange rate changes significantly.
Are Pre-Orders guaranteed to arrive?
Most of the time they are very reliable. However, the manufacturer can sometimes run into production or licensing problems and very occasionally items are delayed .
What is a Back Order?
Back Orders are normally used on Action Figures that have been released and are on back-order with the supplier/manufacturer.
Back-Order Deposits are fully refundable if the order has not been fulfilled within the initial delivery date or if you decide to cancel. Please remember that back-orders are stock depending at our suppliers and are normally confirmed within 1x working day.
Most Back-orders are normally fulfilled within 2 weeks
If a Back Order is stated as not being a stocked item then the product will only be available via a purchased back-order to guarantee your piece/item.